Tuesday, 19 March 2019

Tourism takes a hit in Jammu & Kashmir


As expected, tourism in the state of Jammu & Kashmir took a hit owing to the continuing tension between India and Pakistan. A number of countries, including the UK, USA and Australia have issued travel advisories for their citizens, advising against any travel plans to the state in the near future. Citizens of the said countries have been asked to exercise “high degree of caution” while making any travel plans to the state. 

Thankfully, parts of Ladakh, including Nubra Valley have been excluded from most of the advisories and might be able to still attract tourists. 


Tourism takes a hit in Jammu & KashmirCredit: Getty Images


Reportedly, unrest at the Indo-Pakistan border has led to an increased cancellation in the number of travel bookings for the upcoming tourist season. The brewing tension led to the closure of airspace in many parts of Northern India as well as Pakistan and also affected travellers intending to visit Punjab and parts of Rajasthan. 

Pranab Sarkar, President of the Indian Association of Tour Operators, said “Many countries have updated travel advisories for India, and overseas travellers are worried as a lot of last-minute cancellations are happening. The Pakistani airspace closure has also been a cause for concern. Tourists had to face late arrivals as they missed their accommodation and sight-seeing bookings in the last two days. Those who haven’t started on their travel are calling off their trip.” 

Locals are hoping for rapid de-escalation of the unrest between the two countries, and awareness initiatives by the government to attract visitors as usual. 


Source

India Ready To Cast Off On Cruise Tourism

India ready to cast off on cruise tourism




According to the recently shared figures by K J Alphons, Union Minister of State (I/C) for Tourism, a total of 139 cruise ships, carrying 1,62,660 passengers, visited India at six major ports in the year 2017-2018. Globally, more than 28 million passengers boarded the cruise ships in 2018. The number is expected to reach 30 million in 2019. In terms of number of visits to different destinations, the 30 million passengers converts into significantly bigger number as the cruise itinerary generally is multi-destinations and touches more than just one country on any trip. India’s share is miniscule, to say the least.

Consultant Bermello Ajamil & Partners who were tasked to prepare a viable plan and procedure for cruise operation in India in their initial report had pointed that India is sitting on a gold mine of cruise tourism with a direct cruise revenue benefit to the government to the tune of Rs. 35,500 crore as against current 712 crore. The report was submitted in 2017.

With a coastline as vast as 7,517 km and dotted with some of the most sought-after destinations on East and West coast, India’s potential to tap the cruise tourism segment is enormous. However, the country is still scratching at the surface with not even 150 cruise lines docking in a whole year. Malaysia and Thailand get almost four times more; China, well over a thousand and Japan, in the region of 2500 ships a year. So what is holding India back? 

SATTE 2019 brought together some of cruising industry’s prominent faces from India and abroad to understand the opportunity and how the sector’s potential can be unleashed for India at a panel discussion on ‘Cruise Tourism: India Ahoy!’ The session was moderated by Peter Kollar, Head of International Training & Development, Cruise Lines International Association. The speakers on the panel included Vinod Zutshi, Former Secretary Tourism, Gov. of India; Ratna Chadha, Chief Executive, Tirun Travel Marketing & India Representative, Royal Caribbean Cruises; Nishith Saxena, Founder & Director, Cruise Professionals; Felix Chan, Vice President of Sales - Asia, Norwegian Cruise Line Holdings and P P Khare, Sr. Consultant, Inland Waterways Authority of India, Ministry of Shipping, Government of India.

Domestic Cruise Landscape

While opening the discussion, Kollar remarked that the cruise tourism sector has certainly seen movements in India in the last few years but then there are also new consumer taxes coming in etc. He remarked, “So as good as the work is going forward, there is still some going back. So where are we at now?”

Shedding light on some of the recent developments for Cruise tourism in India, Zutshi mentioned that Costa Cruise that started operation in December 2016 has continued its operation for the third consecutive year operating Mumbai-Maldives cruise; Angriya, India’s first sea cruise line, was launched last year; Jalesh, a new cruise line by Subhash Chandra’s Essel Group, is expected to begin operation sometime soon and the there is a Indian cruise industry body, INCLA (India Cruise Line Association) that was recently launched to be the voice of the cruise industry in India and moreover there has been some regulatory developments to facilitate easy access of Indian ports by foreign cruise liners.

Furthermore he said, “The emergence of cruise tourism in India will start when Indians start getting attracted to cruising. They are waiting for the best opportunity. They are waiting for affordable tour. They are waiting for a home port.” 

Chan touched on Indian travellers growing propensity for cruising, especially in the short-haul circuits. He however also pointed that more and more Indian travellers are also opting for cruising products in far-off Caribbean and places like Alaska, among others. Chan also touched upon some of the selling tips for travel industry.

Opportunity

Chadha says, “The reason why we are so gung-ho about domestic cruising is because for a country like India our greatest asset we have is our people. If 170,000-180,000 people can fly to Singapore (for cruising), can you imagine what would happen if we have our home ports open here. Our fabric, our culture, our heritage and everything that we have is first for our domestic products. Let them see what is there to see. We need to open our country to our own people first.”

Talking about cruising opportunity for the domestic market in the inland waterways, Khare said, “As far as river cruise is concerned there are many success stories and they are commercially viable too. On Ganga River over 12,000 tourists have already done cruising in 2017-18. The 2018-19 figures will be better than this. There are already 10 cruising vessel in the Ganges. There are three major operators right now. And national waterways starts from Allahabad. And if you add around 220 kms of Sundarbans, it becomes more than 1800 kms of waterways on Ganges itself. And this area is very rich in heritage and monuments. Now what is missing is that all these vessels are targeting European tourists and to some extent Americans and now Japanese and Koreans also.”

He also pointed that after the Indo-Bangladesh joint agreement in this area, now Indian vessels can go from Ganges in West Bengal via Bangladesh to Brahmaputra in Guwahati and this opens a whole new opportunity to further grow the river cruise fleet in these rivers as well as development of the domestic river cruise market. 

Distribution

For a market of the size of India, the country is barely producing over 150,000 cruise passengers. Whereas the domestic cruising is virtually non-existent at the moment. The cruising generates most of its sales through B2B models and Indian tour operators are yet to truly latch on to the cruising windfall. 

Chadha said, “To be fair the distribution has taken its time. I have been in this trade for now 26 years trying to educate, trying to motivate, trying to instigate, trying to probe, trying to prod, trying to do everything, but I think there was a little bit of apprehension. People did not understand the potential of what we were talking about. They were used to ticketing and hotels and that kind of stuff and this was something new for the country and new for the trade. So they really took their time. But I think they have realised now that this is a great avenue for them to increase their sales. They can’t just rely on pure ticketing and other avenues because the commission levels there are diminishing.”

Pointing at the need for the travel industry to wake up to the cruising opportunity, Saxena said, “They are not realising that they are sitting on a gold mine. There is a degree to which cruise line can do spoon feeding. There is a time when everybody has to do start doing self-learning.”

Way forward

In order to give boost to river cruise in the Inland waterways, Khare pointed at the need to ramp up infrastructures like terminals, dredging and salvaging facilities. Zutshi and Chadha pointed at the need to facilitate the ease of doing business for the cruise liners by relaxing and streamlining the rules and procedures. “This is the way we will be able to attract the cruise liners”, said Zutshi. He also added the need to give boost to the cruise related infrastructure. Chan pointed at the need to facilitate quality partnership between the cruise liners and travel industry.

“To grow cruise business, whether internationally or domestically, we have to create an eco-system around cruising because ultimately it is the end consumer who is the king. It is not only restricted to getting those buzz. It is also about creation of jobs, it is also about creation of supply chain, etc. So if you are able to create, through various stakeholders, the correct eco-system which can support cruising, it will directly help the overall cruise industry, from India for outbound as well as domestic cruising,” said Saxena.

Tuesday, 5 March 2019

An Indian tourist adrift in India




Having travelled much of the world variously as seafarer, media person, techie and more, I have, over the last few years, opted to be a tourist exclusively within India, and that too, as much as possible, by surface transport - rail, road and water.

There are, certainly, vast improvements in infrastructure and service delivery, especially from the private sector. There are also huge regional imbalances in the quality of products and services, with south India and north-east India way ahead of the rest of India in terms of true and real hospitality as well as basics.

But it is where governments, both state and Central, come into the picture that the realities are often totally at odds with the stated goals and objectives. As a matter of simple fact, it is very often these very so-called facilitating bodies, both Central and state, and the people therein, who work at cross purposes, usually behaving more as danda-wielding "sarkari sanstha" types, than as tourism facilitators.
 
This also varies from region to region and this short essay is about the ground realities in the Bundelkhand region, which is divided between Madhya Pradesh and Uttar Pradesh, two of our largest states in terms of size and population as well as tourism potential, and the role of the Indian railways therein.
 
This is not to detract from the huge success of the Kumbh at PrayagRaj in eastern Uttar Pradesh - that has been and shall remain a Superstar to remind us of all that is possible and more when we as Indians set out to put in a remarkable performance.
 
For practical reasons, access to the Jhansi and Orchha belt of the Bundelkhand region is best via Delhi but rail access from the rest of India is also feasible. There is minimal or almost nil civilian air access to the Bundelkhand region, for multiple reasons. So, travel to Bundelkhand is perforce by rail or by road, and therein lies the glitch.
 
 
The first solid point off the bat - in all my travels all over India, I have seldom come across more hospitable and honest ordinary people, than in the Bundelkhand areas.
 
Their pride, self-respect and understanding of service as different from servitude is to be saluted. From the poorest of daily wagers to the owners of massive properties, my experience with all of them has been heartening, and their history bears this out. For this reason alone I would strongly recommend a tourist visit to Bundelkhand by Indians, as is borne out also by the simple fact that about 66% to 75% of white collar tourists to this area appear to be mainly non Anglo Saxon foreigners, because this is one part of India that gave the British colonial masters the tough time that they rarely encountered in other parts of the country. 
 
A huge group of tourists from China explained it to me thus - "We want to visit parts of India which are not just about Mughal and British era." 
 
In Bundelkhand, women on two-wheelers and in other activities of the tourism support services like guides, shop-keepers, restaurant and stall operators, are commonplace all over, showing that gender parity is well established. Also, none of the perils of modern tourism are visible as yet - no paedophilia, hard drugs and flesh trade. In three days of roaming around in this part of Bundelkhand, I did not see a single syringe in a gutter, was not solicited for sex even once, and did not spot a single massage parlour of  that looked suspicious. What you see in Bundelkhand is rock solid upper end tourists, apart from the regular Indian pilgrim traffic to the oldest temples seen in this part of India.
 
 
And honesty across the board. As well as an interesting attitude towards the Brits.
 
If you are British and you come to Bundelkhand, you will be reminded by every monument, museum and memory on how your ancestors were continuously on the trot here. If you are Indian, you will be reminded of how the Mughals and the British colonials were kept on the run by the intransigent people of Bundelkhand for centuries: which is also why this is one part of north India where ancient Hindu, Jain and Buddhist monuments have survived - and that is important to understand as well as to observe. It is another matter that the Jhansi Museum, maintained by the government of Uttar Pradesh, and the Jhansi fort, maintained by the Archaeological Survey of India (ASI) under the Central government, still refer to 1857 as "mutiny", sadly.
 
Roads in and around Bundelkhand are not of the best quality, but they are totally safe for tourists, especially women, and it can take anything between 8 and 12 hours to and from Delhi to Jhansi/Orchha for example. In addition, the highways meander in and out of UP and MP multiple times, with added excursions into Rajasthan and Haryana, so moving around in yellow plate commercial vehicles is full of inter-state complications of the which have only become more complex with time.
 
That leaves us with the Indian Railways. Access to Bundelkhand is good via Jhansi junction, an important railway as well as old garrison town, but therein also lies another small technicality - most of the fast trains from Delhi operate via Agra and Gwalior, which swallow up most of the seats available, and so huge waiting lists for Jhansi from Delhi are legendary. It is another matter that this route also appears to block a lot of seats and berths for the so-called VVIPs. The Gatimaan Express, now India's second fastest train, is the preferred option on this route - if you can get tickets to and from Jhansi, that is. 
 
In addition, as happens with Indian Railways, the executive lounge for 1st AC and the executive class paying passengers at the Jhansi railway station, announced with much fanfare by the ministry of railways, has been cordoned off for visiting VVIPs of the indeterminate sort. The rest of the railway station is a royal mess of the feudal sort too: the less said of it the better: and certainly not befitting that of a tourist hotspot. At the Jhansi railway station, the colonials never really left, they were just replaced by the neo-colonials and their cohorts as well as gibbering servants hiding their name tags.
 
Next, Jhansi is in Uttar Pradesh while Orchha is in Madhya Pradesh, and they are just about 10-15 kilometres apart. In addition, Jhansi is far away from Lucknow, Orchha is equally far away from Bhopal. The quality of services provided by state government officials on both sides, as explained to me variously, is not of the best.
 
Lucknow and Bhopal are both viewed as neo-colonial feudal entities which had a history of bowing to the Mughals and the British - which is not a popular theme in Bundelkhand. Delhi, incidentally, is viewed as the super slave city which bowed and cringed to the Mughals and the British.
 
The Bundelkhand ethos to tourism starts from there. As long as you can negotiate the perils placed in your path by the triumvirate of Central, MP and UP governments, it is a pleasant vacation for tourists. Do be prepared to be tripped up, however, at every step by babudom. 
 
 
For example, to see unpaid monuments in Orchha like the magnificient chhatries and the old Chatarbhuj temple, you are expected to go to far-away Raja Mahal and buy your tickets there for the paid monument which is the Orchha Fort. In person. Why in person? "Security". Of course, the same tickets are available at a premium everywhere or you can just tip the ever present "sarkari". The numbers add up if you are foreigner, because the tickets cost 250/- rupees. In addition, random entities have started charging for tickets even at other non-ticketed monuments in both Orchha and Jhansi, such as the existing temples. However, if challenged, they do withdraw.
 
The best hotels in Orchha are in the Rs4000 per couple per night, including breakfast, range. We stayed at the Bundelkhand Riverside, a sprawling property along the Betwa River, and enjoyed a decent quality of air, services and peace as well as met pleasant people across the range of tourism support services, which makes us want to go back to Orchha again. Hopefully the Indian Railways will do their part, and improve tourist facilities at Jhansi too.

Friday, 1 March 2019

Union minister Alphons lists achievements of tourism sector, says India has huge potential

Tourism is increasingly becoming a major growth driver of India's economy, contributing around $250 billion or 10 per cent of the country's gross domestic product (GDP) in 2018, the minister said. In India, the share of tourism in GDP is around 7 per cent, and it contributes approximately 13 per cent to total employment. 

Union Minister Alphons lists achievements of tourism sector, says India has huge potential


HIGHLIGHTS

  • India's revenue from travel and tourism stood at $234 billion
  • Alphons said that last year, India crossed 15.5 million international tourism arrivals
  • The minister also said that the visa forms will be available in other regional languages as well
The kind of hospitality we provide in India is incredible and a tourist won't find it anywhere else, said Minister of State (Independent Charge) for Tourism KJ Alphons while delivering his keynote address during the India Today's Tourism Survey and Awards 2019 on Monday.
Tourism is increasingly becoming a major growth driver of India's economy, contributing around $250 billion or 10 per cent of the country's gross domestic product (GDP) in 2018, the minister said. In India, the share of tourism in GDP is around 7 per cent, and it contributes approximately 13 per cent to total employment.
India's revenue from travel and tourism stood at $234 billion. Before 2018, 81.2 million people were employed in the tourism sector, the highest as compared to any other sector.
"The tourism Ministry has been pushing things fast. Last year, we crossed 15.5 million international tourism arrival. Against the total growth rate of 7 per cent in 2017, the growth rate of international tourism was 14 per cent. Still I am not happy because there is a lot more to do. I travel 25 days in a month, still I believe that I haven't explored 1 per cent of the country. There is so much to see" Aplhons said.
"I have travelled to Sikkim, it is the cleanest city I have ever seen. If a city in North-East India can do, then why can't we? Actually, the kids these days know that they don't have to throw garbage on road but elders don't," Aplhons said.